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Pre-Sale Terms and Conditions

What is Pre-Sale?

Items that are on PRE-SALE are available at a discounted price as they are on order and not currently in stock.  Customers can save by purchasing items on pre-sale and they will be despatched promptly once the new stock arrives. We offers items on Pre-Sale as it saves on stocking and warehouse costs if they can be despatched to customers immediately on arrival to the warehouse.   Pre-sale purchases save us costs and we pass on the savings to you.

Benefits of Pre-sale

  • Pre-sale provides the opportunity to secure items that are on order, but not yet in stock

  • Items on Pre-Sale can be purchased at a discount.  Once the Pre-sale period ends the items are priced at their standard price

  • If you can plan your renovation purchases in advance Pre Sale items are an opportunity to save you money


Terms and conditions

  • Discount may change:  The pre-sale discount may change over time.  For some items on Pre-Sale the price may increase (i.e. the discount may reduce) as the expected despatch date approaches.
  • Expected despatch subject to change: An expected despatch date is provided but is subject to change and potential delays.  Pre-sale items on order can experience shipping and importation delays which we cannot control.
  • Customers will be advised when despatched:  Customers will not normally be advised of any changes in the expected despatch date. We advise to periodically check the product page for updates to the expected despatch date.  Customers will be advised by email when the item is despatched and tracking information will be provided if available.  Please see the "Delivery & Returns" tab on the product page for more information about the expected delivery timeframe.

  • Normal purchase and return terms apply:  Items purchased on Pre-Sale are still covered by our Money Back Guarantee from date of receipt of the goods and all normal Warranty and Purchase Terms